Tel: 07768 534 434

Wolds Edge

Booking Terms and Conditions

These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

Changes to our Terms and Conditions due to COVID 19 (valid from 1st May 2020)
Please note this information is subject to change following any updates from NHS and government.


ARRIVAL and DEPARTURE

During the current Government Corona Virus restrictions, check in is from 5pm-9pm and check-out time is 9am due to the extra cleaning required required to protect the health and safety of our guests.

Under normal circumstances times outside of these may be agreed with us prior to arrival or during your stay but cannot be guaranteed.

A late check-out for whatever reason, unless previously agreed, will be subject to an extra charge if this affects the servicing of the lodge or the arriving guest.

In the event you may not be able to vacate the property and we agree you can stay, you will be liable for the full costs of the normal booking periods for the property and you will indemnify us for losses arising from claims from guests with bookings for the property that need to be cancelled or amended.

 

SPECIAL CONDITIONS RELATING TO THE CORONA VIRUS

During the period of Government special measures relating to regulating the spread of Corona Virus the following conditions of staying with us will apply to all guests, until we deem it appropriate to vary, based on Government guidance.

All guests must confirm to us, immediately prior to arrival that they

  • Are not exhibiting symptoms of Covid-19

  • Have not been tested positive for Covid-19 within the last 14 days

  • Are not self-isolating for symptomatic reasons

  • Have not been knowingly in contact with a person who has been tested positive for Covid-19 during the previous 14 days

  • Are not part of the ‘Track and Trace’ NHS system

Any guests that cannot comply with all of the above must not travel to us.

Any guests who do not provide the information above must not travel to us and their booking will be cancelled without refund.

A credit note will be issued to cover the cost of the original booking valid for 12 months, if you provide us with evidence of:             

  • you have had a positive virus test result or

  • you have other documented evidence that you were instructed not to travel by the NHS or Government and

  • you do not have travel insurance to cover a cancellation;

We will not be liable for any other costs or claims whatsoever from these actions.

All guests will immediately inform us and return home to self-isolate if, during their stay:       

  • they exhibit symptoms of Covid-19 or

  • they test positive for Covid-19 or

  • they are informed that they have been in contact with a person who has tested positive for Covid-19 either informally or via the NHS Track and Trace system

In an exceptional circumstance and with our agreement only, guests who cannot immediately return home and stay in their lodge to self-isolate will be responsible for all normal charges and costs for the cottage and any loss of income incurred by us. They must also comply with the following:             

  • All guests must stay in their property and not visit any public spaces

  • Guests must use local food delivery services only and advise them of their condition.

  • All communications and checkout must be remote

  • There will be no property servicing or repairs unless in an emergency

  • Rubbish must be placed outside the front door at a prearranged time

  • There must be no outside visitors to the property other than medical personnel.

  • Guests must remotely contact us prior to checking out to provide an update on their condition.

  • If the fire alarm sounds, normal evacuation procedures must be followed, but the guest will isolate themselves from other guests at the car park assembly point.

We will not be liable for any costs or claims whatsoever arising from any of these actions.

All guests must inform us if, within 14 days of their return home:       

  • they exhibit symptoms of Covid-19 or

  • they test positive for Covid-19 or

  • they are informed that they have been in contact with a person who has tested positive for Covid-19 either informally or via the NHS Track and Trace system

In the event that we have a confirmed or suspected case of Covid-19 in a lodge then a special cleaning regime will be initiated after those guests leave. This may affect the arrival date of the next guests.       

Under these circumstances we may defer, at our discretion, the start date of your stay by up to typically (but not limited to) 24 hours to initiate a special cleaning regime to ensure we minimise the risk to you.             

We will refund pro-rata for any nights lost from your holiday.

In the event that you will lose a reasonably substantial part of your stay then we will offer a credit note valid for one year for a stay on an alternative available date.

We will not be liable for any other costs or claims whatsoever from these actions.

 

HOUSEKEEPING

To reduce the risk of transmission to our staff:

  • All linen, towels, tea towels and bath robes must be bagged up in the laundry bags provided and deposited outside the front door prior to departure.

  • Bed protectors must be placed in a black sack provided and deposited outside the front door prior to departure.

  • Food must be removed and disposed of and all waste bins emptied in to the general and recycling bins provided by the main entrance.

  • Any left over toilet rolls or kitchen roll should be taken home.

  • There will be no interim servicing of the accommodation

  • No maintenance will be undertaken within the property while guests are staying unless it is deemed by us as essential or an emergency and you will be advised accordingly.

What has changed in the lodges?

Some soft furnishings such as extra cushions and throws, along with games, maps, books, welcome folder and cupboard essentials have been removed.  

Please bring sugar, salt, pepper, oil, cleaning products, hand sanitiser, games, books etc. Tea, coffee and milk will be available and is individually pre wrapped.

All bedding is provided, but if you would prefer to bring your own just let us know.

We have closed our honesty shop and shared laundry facilities (please let us know if you need anything washed urgently and we will try our best to help).

In line with government guidance we can no longer offer breakfast baskets in the Lodges, but Bishop Wilton Community Shop is now open.

We can no longer offer BBQ hire and strictly no charcoal BBQ’s at the lodges due to the fire risk.

 

Up to date information and advice regarding COVID-19 can be found on the GOV.UK and NHS websites: www.nhs.uk/conditions/coronavirus-covid-19  www.gov.uk/coronavirus

 

1. Making your booking

When you book the Property with us you should complete the Booking Form together with your payment for the Initial Deposit. Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our confirmation of your booking, check your Spam mail if you don’t receive this.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written or email confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.

You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

2. Paying for your booking

You are required to send to us your payment for the balance of the Rental at least eight weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.

3. If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.

You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.

If you cancel your booking within seven days of receiving our written confirmation, we will refund the balance of any money you have paid us. After such period, if you cancel your booking more than eight weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us.

If you cancel your booking less than eight weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental. If we are able to secure an alternative booking for the Property; in these circumstances we will refund the Rental (less deposit & any additional costs incurred)

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

Honey & Lily Dale only – If the hot tub at Honey Dale has to be shut down and this is not due to your miss use. You will be refunded any money paid over and above the cost of a stay for the same period in one of our lodges without a hot tub. If the hot tub has to be shut down or refilled due to your miss use a charge of £50 incurred by yourselves.

5. Your accommodation

You can arrive at your accommodation after 15.00 hours on the Arrival Date of your holiday and you must leave by 10.00 hours on the Departure Date.

If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.

6. Your obligations

You agree to comply with the Regulations and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition. Bedding and towels will be left in good condition.

You agree not to cause any damage to the walls, doors or windows of the property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighboring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

7. Smoking

There is STRICTLY no smoking while inside the cottage at any time. We will terminate your booking without notice and without being liable for any refund or compensation and we will charge a special cleaning surcharge of £100 if you smoke while you are anywhere inside the cottage or there is a smell of smoke inside the cottage on your departure.

8. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

9. Our liability
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to £1000 and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.Law
The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.

11.Owner and service providers’ terms and conditions
Some of the services which make up your holiday are provided by people which are totally independent of us and for whom we act as agents.

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